bat33 Privacy Policy

1Introduction

bat33 ("we", "us", "the Company") operates the bat33 online gaming and sports betting platform at bat33.pro, including all associated pages and mobile interfaces (collectively, the "Platform"). This Privacy Policy ("Policy") describes how bat33 collects, uses, stores, shares and protects personal information relating to registered players and Platform visitors ("you") in connection with your use of the Platform.

By registering an account or otherwise using the bat33 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of and should be read in conjunction with the bat33 Terms and Conditions. Where there is any inconsistency between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

2Information We Collect

bat33 collects several categories of personal information in the course of providing the Platform to you. The specific data collected depends on the nature of your interaction with bat33 — for example, whether you are browsing as a guest, registering an account, making a deposit, or contacting our support team.

3How We Use Your Information

bat33 uses the personal information collected from you for the following purposes. We do not use your data for any purpose not listed below without your prior consent, except where required or permitted by applicable law.

• Account management: to create, maintain and administer your bat33 player account, process deposits and withdrawals, and handle account-related queries through our support team.
• Identity and age verification: to verify that you meet the minimum age requirement of 21 years and to confirm your identity as part of our KYC obligations.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting and other prohibited conduct on the Platform.
• Responsible gaming: to monitor for signs of problem gambling behaviour, apply self-imposed deposit limits and self-exclusion requests, and fulfil our duty of care to players.
• Service improvement: to analyse usage patterns, conduct internal research, improve the Platform's performance and user experience, and develop new features for Bangladesh players.

Where bat33 intends to use your data for a new purpose not listed above, we will update this Policy in advance and, where required by applicable law, seek your consent before proceeding.

4Legal Basis for Processing

bat33 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity involved:

• Contractual necessity: processing required to perform our contract with you — for example, operating your player account, processing transactions, and providing access to Platform games.
• Consent: where you have given us explicit consent to process your data for a specific purpose, such as receiving promotional communications about bat33 offers.
• Legitimate interests: where processing is necessary for our legitimate business interests — including fraud detection, platform security, responsible gaming monitoring, and improving the player experience — provided those interests are not overridden by your rights.
• Legal obligation: where we are required to process your data to comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.

5Sharing Your Information

bat33 does not sell, rent or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of third party, and only to the extent necessary for the purpose specified:

• Payment processors: bKash, Nagad, Rocket, Upay and other payment service providers — to process your deposits and withdrawals. These providers receive only the transaction data necessary to complete each payment.
• Identity verification providers: third-party KYC service providers who assist bat33 in verifying player identity and age in compliance with our anti-fraud and responsible gaming obligations.
• Game providers: licensed game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi and similar providers) may receive anonymised session data necessary to deliver their games to you correctly and to detect technical issues.
• Legal and regulatory authorities: where bat33 is required by law, court order, or regulatory direction to disclose personal data, we will comply with such requirements and notify you where we are legally permitted to do so.

6Cookies & Tracking Technologies

bat33 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and analyse usage patterns. The following categories of cookies may be active when you use the Platform:

You may manage cookie preferences through your mobile browser settings. Note that disabling certain cookies may limit your ability to use some features of the Platform. bat33 does not use cookies to serve third-party advertising to players.

7Data Security

bat33 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the bat33 servers — the same encryption standard used by major international banks.
• Encrypted storage of sensitive personal data including identity documents and payment method details, with access restricted to authorised personnel only.
• Regular internal security reviews and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Access control policies ensuring that bat33 staff can only access the personal data necessary for their specific job role, with all access activity logged and monitored.

Despite these measures, no online platform can guarantee absolute security. In the event that bat33 becomes aware of a data security breach that may affect your personal data, we will take prompt action to contain the breach and, where required, notify you and any applicable regulatory authorities within the timeframes prescribed by law.

8Data Retention

bat33 retains personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable law. In general terms, active account data is retained for the duration of your account plus a post-closure period to meet legal recordkeeping obligations. Transaction records, KYC documentation and responsible gaming records are subject to minimum retention periods that may be specified by applicable anti-money laundering and gaming regulations.

9Your Rights

As a bat33 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your account details and a description of your request. bat33 will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data bat33 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: if any personal data bat33 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: in certain circumstances, you may request that bat33 delete the personal data it holds about you. This right is not absolute and may be subject to our legal retention obligations.
• Right to restriction: you may request that bat33 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bat33 will not charge a fee for handling your data rights request in ordinary circumstances. We reserve the right to charge a reasonable administrative fee or decline to act where a request is manifestly unfounded, excessive or repetitive.

10Children's Privacy

The bat33 Platform is strictly intended for players who are 21 years of age or older. bat33 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform under any circumstances.

11Third-Party Links

The bat33 Platform may contain references to third-party game providers, payment processors or other services. While bat33 takes care in selecting its third-party partners, we do not control the privacy practices of third-party websites or services and this Policy does not apply to them.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bat33. bat33 accepts no responsibility or liability for the privacy practices of any third-party service provider.

12Changes to This Policy

bat33 reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this Policy, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via their registered contact details or through a notice displayed on the Platform.

Your continued use of the bat33 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any change, you should stop using the Platform and contact [email protected] to discuss your options.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way bat33 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including on Bangladeshi public holidays such as Eid, Victory Day and Pohela Boishakh.